Shounco Help Desk - Click Here to Logon

Please log into Shounco Design Studios Help Desk by selecting the above icon
for the most timely response to your issues or concerns. 

Support questions?
Do you have a technical support question and don't want to log on to our help desk? Please send an email to support@shounco.com or call 503-601-0501 for support questions. Please have your subscription service number available.

Do you need to access our FTP Site to provide files as part of a technical support request?

When reporting an issue to us, a Shounco Design application engineer may request the files to help resolve/identify an issue.  If these file[s] are too large to send in an e-mail (5MB or above) then you can upload the file[s] to our FTP (File Transfer Protocol) server. CLICK HERE to for ftp instructions.

For advanced support we use both Webex and GotoMeeting Services. Our support Technician will direct you as to which link to use for your call. They are provided here for easy access.

To connect to a WEBEX support session CLICK HERE when directed.

To connect to a GoToMeeting support session CLICK HERE when directed.